The clerk that helped us had her elbow on the counter propping up her head! She clearly didn't want to be there and certainly should NOT have been the first person that we encountered. To be fair though, there are some things that need to be addressed.įirst, upon check in at the hotel, the clerks were both very unfriendly.

And while some of the concerns are valid, they are certainly not worthy of bad reviews. Reading the reviews so far, it seems like the majority of people here just want to complain. Recommendation: visit L’Auberge or Golden Nugget. We only stayed at the casino a short while because it was extremely dull and there was no drink service. He pointed and replied, “Only one place to get any food around here.” We met him upon entry and his condescending, churlish attitude was not the best for a first impression. We probably won’t ever go back to Horseshoe Casino Lake Charles because of a rude, hostile, bad attitude, security guard-didn’t get his name, but he was a man of small stature, glasses, and gray beard. Also this casino does not have Dr Pepper or even Ginger Ale! BIG MINUS! We tip, and even with that they never returned. Horseshoe Lake Charles does not have a self-serve beverage center so you are at the mercy of two or at most three phantom waitstaff who never appear at the same place twice. The gaming tables and the slot machines are spread out inside this large casino and the variety of slots is average.īeverage service is almost non-existent here. But it is very clean, open, bright, and spacious.

WOW! This casino is really out-of-the-way and located in a most unappealing industrial area. All in all its very nice & everything is new. Unfortunately, at present there are way too few drink waiters & slot attendants. There is a sushi bar & at least 2 other perimeter bars around the large gaming area & a Gordon Ramsay Steakhouse upstairs. The Brew Brothers restaurant sits inside with an impressive bar & grill menu. It includes an expansive Caesar's sportsbook with many tv screens & sports betting machines.

The gambling area is very open with the emphasis on slots & table games with only a few video poker locations. I must say it provides a very grand entrance once inside with a totally new eye-popping interior as opposed to the previous claustrophobic feeling boats. While the remake is very impressive inside it is still located next to a concrete plant in an industrial petrochemical area at the end of a rough paved road with one way in & out. Caesar's recently renovated this former Isle of Capri Casino & Hotel over the last 2 years with a transformation to a land-based facility.

Horseshoe casino lake charles louisiana